Return of non-defective products - Right of withdrawal without reason
You have the right to withdraw from the purchase of a product within a period of 14 calendar days from the date of delivery of the products. Withdrawal is subject to the following conditions:
- This withdrawal is without justification and without any charge, and if the item has already been delivered, the customer must return the product exactly in the condition in which it was received, with all its accessories, the forms that accompany it and its packaging in excellent condition.
- The declaration of withdrawal is made by you in writing or electronically (by e-mail) and the Company is obliged to send confirmation of receipt of the declaration of withdrawal as soon as it becomes aware of it.
- Following the declaration of withdrawal, the Company is obliged to return the price received no later than 14 days from receipt of the products.
- Delivery shipping costs are not refunded if the customer had chosen a delivery method other than the cheapest standard delivery method offered by the Company.
- The refund to the customer will be done in the same way where the payment was made.
- In the event that the products are returned damaged or incomplete, the Company has the right to request compensation from the customer, the amount of which will be determined by the condition of the products and to unilaterally set off all or part of its claim against the customer .